Problem Solving| Workshop-Training
Claims Management
8D
Through this course, we facilitate understanding of the correct application of the G8D method and the tools associated with each step in order to solve the problem.
The course is aimed at staff involved in handling customer complaints or managing complaints submitted to suppliers.
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QRQC
QRQC is an acronym for Quick Response Quality Control. The QRQC (Quick Response Quality Control) method is a systematic approach to quickly solving quality issues in production, widely used in the automotive industry to reduce response times and ensure continuous improvement.
The course is aimed at staff involved in handling customer and internal problems.
The objective of this course is to train staff in the application of QRQC to reduce the recurrence of internal problems and customer complaints.
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A3
The A3 method is a structured problem-solving technique developed by Toyota that condenses the PDCA (Plan–Do–Check–Act) cycle, part of the Lean system (Toyota Production System).
The course is aimed at staff involved in handling customer and internal problems.
The objective of this course is to train staff in the application of QRQC to reduce the recurrence of internal problems and customer complaints.
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Resolving audit non-conformities in the automotive industry
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Incidents in use and warranties
Field failures
This course develops skills for the systematic analysis of complaints and defects arising from product use. The course is aimed at automotive industry personnel involved in analyzing and resolving faults in use. The goal is to improve participation in the analysis of defects and the establishment of actions to address them.
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Warranty Management
This training is designed to provide participants with the knowledge and tools necessary to implement and manage warranty processes with a focus on proactive prevention, effective claims management, and leveraging lessons learned to drive product and process improvements.
The course is aimed at personnel involved in resolving warranty claims, quality management professionals, customer relations managers, engineers responsible for product development and supplier quality assurance, personnel involved in reliability, quality planning/assurance, and members of FMEA teams.
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